Payments, top-ups and refunds
Paying with USDT, adding data to an eSIM, refunds and checking your balance
Which payment methods do you accept?
Right now you pay for eSIMs and top-ups on skipthekiosk.com with USDT on the TRON network, also known as TRC-20. Checkout doesn't offer any other method at the moment. What you need - An exchange or wallet holding USDT on TRON. Any exchange that can withdraw USDT over TRC-20 works, for example Bybit, Binance or OKX. - A little extra for the withdrawal fee. Your exchange charges it, usually about 1 USDT. How much you pay Prices on the site are in US dollars, and we convert to USDT at 1:1. A $10.99 plan costs 10.99 USDT. USDT has a minimum amount: - a new eSIM from $5; - a top-up from $2.50. If a plan costs less, the USDT option under Payment method is greyed out with the note "Available from $5". How to pay 1. Pick a country at https://skipthekiosk.com/en/esim and open a plan. 2. Log in with your email. We send a 6-digit code, no password needed. 3. Tick "I accept the Terms of Service and Refund Policy". 4. Under Payment method, choose USDT. 5. Tap "Continue to pay". The order page opens with the address, the amount and a 30-minute timer. For step-by-step help with the transfer itself, see "How to pay with USDT". No USDT? Message us through the chat button in the bottom-right corner of this page or email support@skipthekiosk.com. Tell us where you're based and how you usually pay, and we'll help you figure it out.
How to pay with USDT
Once you place an order, the payment page opens with the address, the amount and a timer. Save the link: the button next to the heading copies the order link. Network and token USDT only, and only on TRON · TRC20. Exchanges use the same name for this network. We can't credit other tokens or transfers sent over other networks. If you made a mistake, message support right away with your order number and the transaction hash, and we'll see what we can do. Sending from an exchange 1. Open USDT withdrawal. Exchanges usually call it Withdraw. 2. Pick the TRON · TRC20 network. 3. Paste the address from the order page. For the amount to receive, enter exactly what the "Amount to receive" field shows. The exchange adds its fee on top. 4. Confirm the withdrawal. The order page updates by itself. On a computer you can scan the address from the QR code. The QR holds only the address, so type the amount yourself. How long it takes You have 30 minutes to send the money. As soon as the transfer hits the network, you'll see "We see your transfer". Don't send it again. Confirmation usually takes about a minute, then you'll see "Payment received" and the eSIM is ready a few seconds later. We also email it to you. You sent too little Usually the exchange took its fee out of the amount. The page will say something like "Send 1.30 USDT more". Send the rest to the same address on the same network. A partial payment extends the timer by 30 minutes, and if you miss that, you still have 24 hours to pay the rest. If you'd rather not, email support with your order number and we'll return what arrived. You sent too much The order counts as paid and your eSIM is issued as usual. You can get the difference back: message support with your order number and your TRON address. The timer ran out - You haven't sent anything yet: tap "Order again" for a new address and another 30 minutes. - You already sent USDT: do nothing. If it arrives within 24 hours, we'll credit it to this order automatically. The page shows the exact cutoff. - Don't send new transfers to the old address. After 24 hours it goes to another order. "Checking your payment" Sometimes a transfer needs a manual check. Don't pay again. We'll email you once the check is done.
How to top up an eSIM
Running low on data doesn't mean you need a new eSIM. You can add gigabytes and days to the one already on your phone. No new QR code, nothing to reinstall. How to top up 1. Log in and open My eSIMs: https://skipthekiosk.com/en/account/esims 2. On the eSIM you want to top up, tap "Top up". The button only shows on eSIMs that can be topped up. 3. Pick a plan. The one marked "Same as now" matches your current plan. 4. The "After top-up" panel shows how much data and how many days you'll have. 5. Tap "Continue to payment" and pay in USDT the same way as a regular order. The plan is added a couple of minutes after payment. You'll get a "Top-up added" email, and the balance in My eSIMs goes up. Good to know - Only plans the operator allows on top of yours are listed. The choice depends on the country and your plan. - The USDT minimum for a top-up is $2.50. If a plan costs less, you'll see "Below the USDT minimum". - If your data is used up but the plan hasn't expired, you can still top it up. - You can top up an eSIM you haven't installed yet. - Expired eSIMs move to Finished and can't be topped up. There's a "Buy again" button there instead. - Seeing "This eSIM can't be topped up"? The operator doesn't allow top-ups for this plan. You can get a new eSIM for the trip. - Once you delete your account, you can't top up its eSIMs anymore. If the top-up fails If your payment arrived but the plan wasn't added, the order page says "We couldn't issue your eSIM". Your eSIM keeps working with the data it had. Contact support with your order number and a TRON address, and we'll refund you. Use the chat button in the bottom-right corner of this page or email support@skipthekiosk.com.
Refunds: when and how
The full rules are in our Refund Policy: https://skipthekiosk.com/en/legal/refunds. This is the short version, focused on USDT payments. When you get a refund - The eSIM isn't installed: full refund if no more than 180 days have passed since purchase. - The eSIM is installed but doesn't work because of the network or supplier: we'll try to fix it first. If we can't, we check the profile status and usage, then refund the full amount or the unused part. - We couldn't issue your eSIM or top-up: you get back everything that arrived. - The payment timer ran out and only part of the amount arrived: you get that part back. - You sent more than needed: you get the difference back and keep the eSIM. When you don't The data is used up, the plan has expired, the eSIM was deleted from the phone, or it was installed on a carrier-locked phone. How to ask 1. Email support@skipthekiosk.com from the address you ordered with, or use the chat button in the bottom-right corner of this page. 2. Give your order number and tell us what happened. If the eSIM isn't working, attach screenshots of your network settings and write within 30 days of the problem starting. 3. Send a TRON address, TRC-20, for the refund. If issuing failed or the timer ran out on a partial payment, we'll email you first. To get the money back, send us your order number and address. Which address to give It has to be your own address on TRON. If you paid from an exchange, use your USDT TRC-20 deposit address on that exchange. Don't give the address the payment came from: on exchanges that's a shared wallet, and the money may never reach you. Double-check the address, a blockchain transfer can't be reversed. How the money comes back We refund in USDT on TRON: the amount that reached us, or just the difference if you overpaid. We send it manually. Once the network confirms it, you'll get a "Refund for order #… sent" email with a Tronscan link, and the order page will show the refunded amount. TRON transfers land within minutes, though your exchange may take a little longer to credit them. If an hour has passed and nothing arrived, contact support with your order number.
How to check remaining data and expiry date
You can see the remaining data and the expiry date of every eSIM in your account, under My eSIMs. Where to look 1. Go to https://skipthekiosk.com/en/account/esims and log in with the email you bought the eSIM with. Or tap "My eSIMs" in your eSIM email: that button logs you in without a code, works once and stays valid for 3 days. 2. Find the card for your eSIM. What the card shows - Status: Active, Not installed, Data used up, Expired or Cancelled. - Remaining data, for example "2.4 GB left of 5 GB", with a bar. Next to it, "updated …" tells you when the operator last sent the numbers. - Valid until: the last day of the plan. - Days left, for example 4 of 7. If you haven't installed the eSIM yet, the card shows the whole plan with "full plan, the clock hasn't started" and an "Install by" date. The plan's days start when you first connect to a network on your trip. Why the numbers lag The operator sends usage with up to a 5-minute delay, so the balance can trail behind. If you see "Checking balance", wait a couple of minutes and refresh the page. Your phone's counter Your phone also tracks data per line. On iPhone that's Settings → Cellular, on Android look for the mobile data section. Its numbers may not match the operator's, so go by your account. When the plan runs out If the data is used up but the plan hasn't expired, the eSIM stays in the list with a "Top up" button. See "How to top up an eSIM" for the steps. Expired eSIMs move to Finished, linked from My eSIMs. There you can see how much data was used and tap "Buy again". Numbers don't look right? Use the chat button in the bottom-right corner of this page or email support@skipthekiosk.com with your order number.