Our emails come from orders@mail.skipthekiosk.com. The eSIM email arrives a couple of minutes after payment. If your code or eSIM email hasn't shown up, work through the steps below.
Look in spam and other folders
- Check Spam, Promotions and Updates.
- Search your mailbox for orders@mail.skipthekiosk.com or for the subject line: "is your Skip the Kiosk code" or "Your eSIM is ready".
- If it was in spam, mark it as not spam and add the address to your contacts so the next ones go to your inbox.
Check the email address
A typo sends the email somewhere else. On the code step, tap "Change", fix the address and request a new code.
The code doesn't arrive or doesn't work
- A code is valid for 30 minutes. If it has expired, tap "Send a new code".
- You can request another code after a minute. The "Resend code" button shows a countdown.
- Use the code from the latest email.
- A code stops working after 5 wrong attempts, so you'll need a new one.
Daily code limit
We send up to 3 codes to one email address per 24 hours. If you see "No more codes to this email today" and none of the emails arrived, contact support and we'll reset the limit.
If you see "We can't send codes right now", try again in a couple of hours or contact support.
No eSIM email
The QR code and install details aren't only in the email. You can also find them:
- on your order page, which opens right after payment;
- in your account: log in at https://skipthekiosk.com/en/login with the same email you used at checkout, open My eSIMs and tap "Install and QR" or "Install" on the eSIM card.
If the order page says the eSIM couldn't be issued, don't pay again. Contact support with your order number.
Still stuck
Tap the chat button in the bottom-right corner of this page or write to support@skipthekiosk.com. Include the email address you're waiting on and your order number if you have one.