The full rules are in our Refund Policy: https://skipthekiosk.com/en/legal/refunds. This is the short version, focused on USDT payments.
When you get a refund
- The eSIM isn't installed: full refund if no more than 180 days have passed since purchase.
- The eSIM is installed but doesn't work because of the network or supplier: we'll try to fix it first. If we can't, we check the profile status and usage, then refund the full amount or the unused part.
- We couldn't issue your eSIM or top-up: you get back everything that arrived.
- The payment timer ran out and only part of the amount arrived: you get that part back.
- You sent more than needed: you get the difference back and keep the eSIM.
When you don't
The data is used up, the plan has expired, the eSIM was deleted from the phone, or it was installed on a carrier-locked phone.
How to ask
- Email support@skipthekiosk.com from the address you ordered with, or use the chat button in the bottom-right corner of this page.
- Give your order number and tell us what happened. If the eSIM isn't working, attach screenshots of your network settings and write within 30 days of the problem starting.
- Send a TRON address, TRC-20, for the refund.
If issuing failed or the timer ran out on a partial payment, we'll email you first. To get the money back, send us your order number and address.
Which address to give
It has to be your own address on TRON. If you paid from an exchange, use your USDT TRC-20 deposit address on that exchange. Don't give the address the payment came from: on exchanges that's a shared wallet, and the money may never reach you. Double-check the address, a blockchain transfer can't be reversed.
How the money comes back
We refund in USDT on TRON: the amount that reached us, or just the difference if you overpaid. We send it manually. Once the network confirms it, you'll get a "Refund for order #… sent" email with a Tronscan link, and the order page will show the refunded amount.
TRON transfers land within minutes, though your exchange may take a little longer to credit them. If an hour has passed and nothing arrived, contact support with your order number.