Short answer: an eSIM installs on one phone, once. You can't move it to another phone yourself.
The QR code works once
As soon as the eSIM is on a phone, the QR code and manual codes stop working. The install page will say "This eSIM is already on a phone and can't be installed again". So one plan can't run on two phones, and forwarding the email with the QR code won't help anyone.
Giving the eSIM to someone else
Before it's installed, you can pass the eSIM to the person who'll travel with it.
- Open My eSIMs and tap "Share" on the card.
- Copy the install link and send it in a messenger.
The link opens the install guide with the QR code and codes, no login needed. They won't see your email or your other eSIMs. Whoever installs it first keeps it. You can't revoke the link, so don't post it in public chats.
Don't delete the eSIM
If you don't need the line right now, just turn it off in settings. Don't delete the eSIM, even after the trip if days or data are left. If your plan allows top-ups, extra data goes onto the same eSIM with no new QR code.
Deleted it, or getting a new phone?
You can't fix this on your own, so contact support. Ideally do it before you remove the eSIM from your old phone. Send us:
- your order number;
- the ICCID from the install page;
- what happened, and which phone you want to use.
We'll check the eSIM's status with the operator and tell you what's possible. We can't promise a transfer up front, it depends on the specific eSIM.
Message us through the chat button in the bottom-right corner or email support@skipthekiosk.com.