You can reach us by chat or email. The more detail you put in your first message, the faster we can help.
How to reach us
- Chat: tap the button in the bottom-right corner of this page. The "Support" link in your account menu brings you here too.
- Email: support@skipthekiosk.com.
- Reply to any email from us. Replies go straight to support.
What to include
- The email you log in with and where your eSIM was sent.
- Your order number. It's in the "Your eSIM is ready" email and on the eSIM card in My eSIMs.
- What went wrong and at which step. A screenshot of the error helps a lot.
- For connection problems: your phone model, the country you're in and the ICCID. You'll find the ICCID on the eSIM install page in your account, in the "No internet?" block.
- For a USDT refund: the TRON wallet address where you want the money sent.
What not to send
Don't forward your QR code or activation code to anyone. They work only once, and we don't need them. Your order number is enough for us to find the eSIM.
Example message
"Email anna@mail.com, order #1234. My Turkey eSIM is installed, but there's no data in Istanbul. iPhone 13, data roaming is on, I tried airplane mode and a restart. Screenshot of my settings attached."