Once you place an order, the payment page opens with the address, the amount and a timer. Save the link: the button next to the heading copies the order link.
Network and token
USDT only, and only on TRON · TRC20. Exchanges use the same name for this network. We can't credit other tokens or transfers sent over other networks. If you made a mistake, message support right away with your order number and the transaction hash, and we'll see what we can do.
Sending from an exchange
- Open USDT withdrawal. Exchanges usually call it Withdraw.
- Pick the TRON · TRC20 network.
- Paste the address from the order page. For the amount to receive, enter exactly what the "Amount to receive" field shows. The exchange adds its fee on top.
- Confirm the withdrawal. The order page updates by itself.
On a computer you can scan the address from the QR code. The QR holds only the address, so type the amount yourself.
How long it takes
You have 30 minutes to send the money. As soon as the transfer hits the network, you'll see "We see your transfer". Don't send it again. Confirmation usually takes about a minute, then you'll see "Payment received" and the eSIM is ready a few seconds later. We also email it to you.
You sent too little
Usually the exchange took its fee out of the amount. The page will say something like "Send 1.30 USDT more". Send the rest to the same address on the same network. A partial payment extends the timer by 30 minutes, and if you miss that, you still have 24 hours to pay the rest. If you'd rather not, email support with your order number and we'll return what arrived.
You sent too much
The order counts as paid and your eSIM is issued as usual. You can get the difference back: message support with your order number and your TRON address.
The timer ran out
- You haven't sent anything yet: tap "Order again" for a new address and another 30 minutes.
- You already sent USDT: do nothing. If it arrives within 24 hours, we'll credit it to this order automatically. The page shows the exact cutoff.
- Don't send new transfers to the old address. After 24 hours it goes to another order.
"Checking your payment"
Sometimes a transfer needs a manual check. Don't pay again. We'll email you once the check is done.