Installing the eSIM and switching it on are two separate steps. Install at home, switch on after you land.
When to install
Ahead of time, at home on Wi-Fi. Installing needs internet, and you might not have any at the airport. On most plans the days don't count until the phone connects to a network at your destination. More on that in "When the plan starts counting days".
When to switch it on
After landing. Do three things:
- Turn on the eSIM line.
- Set it as your mobile data line.
- Turn on data roaming for it.
iPhone
- Settings → Cellular → Cellular Data. Pick the eSIM line.
- Cellular → the eSIM line → Data Roaming. Turn it on.
Samsung
- Connections → SIM manager → Mobile data. Pick the eSIM.
- Connections → Mobile networks → Data roaming. Turn it on.
Other Android phones use similar names. Look in the SIM and mobile network settings.
Why roaming on is fine
Data roaming is the normal mode for a travel eSIM. You only pay for our plan, there are no extra charges. Do keep roaming off on your main SIM, or your home carrier may bill you at its own rates.
Calls and texts
Our plans are data only, with no phone number and no calls. Keep your main SIM installed and on, it handles calls and texts. Your number stays the same.
No internet?
- Turn airplane mode on for 10 seconds, then off. The phone will look for the local network again.
- Wait up to 10 minutes. The first connection can be slow, especially right after landing.
- Set the APN by hand. If your plan needs one, the APN is in the email and on the install page. iPhone: Cellular → the eSIM line → Cellular Data Network. Android: Mobile networks → Access Point Names → Add.
Still nothing? Message us through the chat button in the bottom-right corner or email support@skipthekiosk.com with the ICCID. You'll find it on the install page in My eSIMs.